If you are unhappy about the standard of service or about the way in which you have been treated by any Nottingham Law Centre staff member or volunteer, you have the right to make a complaint.
This is particularly important if you feel that the way you have been treated is linked to your age, culture, disability, gender, race, religion or sexuality.
You can either ask to speak to Cheryl Weston or Sally Denton to discuss your complaint or you can write in, addressing your complaint to:
The Manager
Nottingham Law Centre
119 Radford Road
Nottingham NG7 5DU
Mark the envelope Private and Confidential.
You will receive an acknowledgement of you complaint within 14 days.
Your complaint will be fully investigated and you will receive a copy of the findings, including any recommendations. This process should be completed within 28 days.
If you are still unhappy or feel that your complaint has not been dealt with properly you have 28 days in which to appeal. All appeals will be dealt with by the Board of Trustees.
Alternatively, if your complaint is about one of our solicitors, you may want to make a complaint to the Legal Complaints Service.
Helpline
0845 608 6565
Open Monday to Friday - 8am to 6pm
Calls to the Helpline cost no more than 5p per minute for BT customers. Other networks' charges may vary.
enquiries@legalcomplaints.org.uk
Postal address
Legal Complaints Service
Victoria Court
8 Dormer Place
Leamington Spa
Warwickshire CV32 5AE