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Feedback Questionnaire
Please let us know about the service you received from Nottingham Law Centre
Your name
Area of law
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Housing
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Debt
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Other
How satisfied were you with our overall level of service?
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Fairly satisfied
Undecided
Fairly dissatisfied
Very dissatisfied
If dissatisfied, please tell us why
Did we give you information/advice that was easy to understand?
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Very easy
Fairly easy
Undecided
Fairly difficult
Very difficult
How might we improve?
How informative did you find our staff?
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Very good
Fairly good
Undecided
Fairly poor
Very poor
How well did we keep you up-to-date with progress?
(required)
Very well
Fairly well
Undecided
Fairly poor
Very poor
N/A - one off advice given
How well did we listen to what you had to say?
(required)
Very well
Fairly well
Undecided
Fairly poor
Very poor
Did we treat you fairly at all times?
(required)
Yes
No
If you believe that you were treated unfairly please tell us what happened
Would you recommend us to someone else if they needed legal help or advice?
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Certain to
Likely to
Undecided
Unlikely to
Certain not to
Please give your reason(s) for your answer
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Was the result of your case better, worse or the same as we had advised you?
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Better
Worse
The same
Please tell us how you heard about our organisation and whether it was easy or difficult to make initial contact
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Do you have any further comments or suggestions that may help us improve our level of service?
If you would like us to contact you to discuss any of the issues raised then please leave your name and address below
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